Operations & Customer Service Jobs
The operations team is responsible for resolving all operational post-reservation, pre-departure and in-resort issues quickly and efficiently, whilst ensuring that the specified deadlines for response times are met. Often they will analyse sales figures up to nine weeks prior to departure to decide if tours or flights should be cancelled or can be consolidated and will update customer services for appropriate action. They also monitor the Foreign Office Travel Advisory for advice on overseas travel and take the appropriate action.
The operations department will also often control the release of flight allocations and hotel allocations. There are a number of operational management roles that C&M Executive Recruitment recruit for in the travel sector including:
The Operations Manager is responsible for the day-to-day running of the operations department as well as taking responsibility for identifying and implementing improved working systems and procedures within the department and others. The Operations Manager will determine staffing requirements in advance of peak season and ensure workload is evenly distributed throughout the team and that sufficient staff are assigned to each area to meet deadlines.
Customer Service Managers will be responsible for the running of the customer services department. This includes managing the team and ensuring all service delivery standards are met.
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Operations & Customer Service